Once submitted you will receive an email outlining correct return instructions. If your item is in good condition with the tags and paperwork, and is within the 10 day period of receipt, please complete the information in the form HERE to start your returns request. Please note: Items that are returned in poor condition or do not have their tags and original packaging may be rejected and you will not be refunded. Need to make a return? We encourage you to re-use the packaging that your item came in for sending it back to us. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments.
If you have any questions you should follow up with them asap. Refunds will be processed through the same gateway as the original purchase:Ĭredit Card Purchases: Refunds will be visible within 1-2 business days depending on your financial institutionĪfterPay: Financial refunds can take up to 7 business days depending on your financial institution. We must be notified within 3 days of receiving the faulty item via our contact form or via email at refund will be processed the same (business) day on receipt of the return.
Long plush robe full#
Incorrect size: for the quickest turnaround we suggest you reorder the size you want immediately via the website and return the incorrect size for a full refund, again within 20 days of receipt.ĭefective Items: We adhere to strict quality control, however every now and then an occasional fault slips through the production process. Please note earrings may not be returned for hygiene purposes. SALE items cannot be returned or exchanged (unless the item is defective).
Need to make a return or have a query? Fill out the form on our contact us page here or email us at and we'll get back to you as soon as we can! Returnsįull priced items must be returned within 10 days of receipt. If your product delivery has been delayed beyond 7 working days please get in touch here. We can fully refund your purchase for a 7 day or more delivery delay at your request, as long as the product is returned in original condition (see our returns policy for more information). If our shipping/couriers advise us of any delays we will inform you immediately via email. Shipping within New Zealand incurs a flat rate fee of $8 NZD per order. Shipping to any address on South Island takes between 3-5 working days. Shipping to any address on North Island, New Zealand takes between 2-4 working days. *Please note we only ship within New Zealand. We ship from our store in Paraparaumu Beach, New Zealand.
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